DELIVERY AND SHIPPING
Welcome to VelvetVale LLC! We are dedicated to providing fast, reliable, and secure delivery services for all your pet essentials. Below is a comprehensive overview of our shipping policy, including delivery times, fees, and logistics partners.
Shipping Areas
We currently ship within the United States and selected international locations. Available countries and regions will be shown during the checkout process.
Shipping Time
Domestic (U.S.) Shipping:
Standard shipping typically takes 3–5 business days, depending on your location and seasonal conditions.
International Shipping:
Estimated delivery time ranges from 7–20 business days, depending on the destination and customs processing. Please note that import duties or inspections may occur and are the responsibility of the recipient.
Shipping Costs
Domestic Orders:
Shipping fees are automatically calculated at checkout based on your selected shipping method and order amount.
International Orders:
Fees are calculated based on package weight and destination. All applicable duties, tariffs, and taxes are to be paid by the recipient.
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking link to monitor your package through the courier’s official site.
Partnered Couriers
We partner with reputable courier services to ensure safe and timely delivery:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL (for international orders)
Shipping Risks and Liabilities
VelvetVale LLC will always aim for secure and timely delivery. However, once your package is handed to the courier, we are not liable for any loss, damage, or delay during transit. For any such issues, please contact the shipping provider directly to file a claim.
Thank you for choosing VelvetVale LLC. We’re here to bring joy and convenience to you and your pets — from smart feeders to travel-friendly accessories, safely delivered to your doorstep.
📍 Address: 6044 S 16th St, Phoenix, AZ 85042
📞 Phone: +1 (857) 688-6778
📧 Email: store@velvetvale.org
🌐 Website: velvetvale.org