At VelvetVale LLC, your satisfaction is our priority. If a product doesn’t meet your expectations, we offer a simple return and exchange process. Please review the following policy details before submitting a request.
🐾 Return Eligibility
- Return Window:
Items are eligible for return within 30 days of delivery. - Conditions for Return:
Returned products must be in original condition — unused, unwashed, and complete with tags and packaging.
Items that are worn, damaged, or missing components will not be accepted. - How to Start a Return:
Reach out to us at store@velvetvale.org with your order number and a brief explanation of your reason for return.
We aim to reply within 2 business days.
🔁 Exchange Guidelines
- Exchange Period:
Items can be exchanged within 30 days of receipt. - Requirements:
The item must be in the same condition as received — brand new with original tags and packaging. - Initiating an Exchange:
Contact us via email to arrange your exchange. Once we verify the details, we’ll guide you through the next steps.
🚚 Return Shipping & Processing
- Shipping Responsibility:
Unless the item is defective or we made a mistake with your order, return shipping costs are covered by the customer. - Refund Timeline:
Refunds will be processed within 3–5 business days after the returned item has been inspected and approved.
Refunds will be sent to the original payment method.
🚫 Non-Returnable Items
The following items are not eligible for return or exchange for health and safety reasons:
- Personalized or customized orders
- Used pet hygiene or feeding products
- Items marked as final sale
📎 Additional Information
- Please include a copy of your receipt or order confirmation with your return.
- VelvetVale LLC may update this return policy at any time. Orders will be subject to the version in effect at the time of purchase.
📍 Address: 6044 S 16th St, Phoenix, AZ 85042
📧 Email: store@velvetvale.org
📞 Phone: +1 (857) 688-6778
🌐 Website: velvetvale.org